Shipping & Returns

At Vindicta, quality and customer satisfaction are our top priorities.

Please find below everything you need to know about our shipping and return policy.

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🚚 Shipping

⏱️ Order Processing Time

All orders are carefully prepared and dispatched within 24 to 48 business hours, excluding Sundays and public holidays.

🚛 Delivery Times

• France: 2–4 business days via Colissimo or Tracked Letter

• European Union: Delivery times vary depending on the destination country.

• International: Estimated delivery within 5–10 business days, depending on the destination.

🎁 Free Shipping

Enjoy free shipping on all orders over €69 within mainland France.

💰 Shipping Costs

• France: from €4.90

• European Union: from €6.90

• International: Shipping costs are automatically calculated at checkout.

The exact shipping cost will always be displayed before you confirm your order.

📦 Order Tracking

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your parcel at any time directly on the carrier's website.

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🔄 Returns & Exchanges

⏳ Return Period

You have 14 days from the date you receive your order to request a return or exchange.

📋 Return Conditions

To be eligible for a return, your item must:

• Be unworn and unused.

• Be returned in its original condition.

• Be returned in its original jewelry box or packaging.

• Be accompanied by proof of purchase.

Items that do not meet these conditions may be refused.

📮 Return Procedure

Before returning any item, you must contact us first at:

📧 info@vindicta-bijoux.com

Please include your order number in your email.

Returns should be sent to:

Vindicta Jewelry
Centre Commercial des Longchamps
35700 Rennes
France

Return shipping costs are the responsibility of the customer, unless the return is due to our error (defective, damaged, or incorrect item).

Returns sent without prior authorization will not be accepted.

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🔄 Exchanges

If you would like a different model or size, please:

1. Return the original item.

2. Place a new order once your return has been approved.

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❗ Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a defective, damaged or incorrect item, contact us immediately so that we can assess the issue and provide an appropriate solution.

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🚫 Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Personalized or custom-made items.

• Sale or clearance items.

• Gift cards.

• Products that do not meet our return conditions.

If you are unsure whether your item qualifies, please contact us before initiating a return.

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🇪🇺 European Union – Right of Withdrawal

In accordance with applicable European consumer protection laws, customers residing within the European Union have the right to withdraw from their purchase within 14 days, without providing any reason.

The following conditions still apply:

• The item must be unworn.

• It must be returned in its original condition and packaging.

• Proof of purchase must be provided.

Return shipping costs remain the responsibility of the customer, unless the return results from an error on the part of Vindicta.

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💳 Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 info@vindicta-bijoux.com