FAQ (Frequently Asked Questions)
🔹 Sizes & Fit
How can I be sure of my ring size?
Size is key to comfort. We recommend using our Size Guide. If you are between two sizes, always choose the larger size, especially for our massive models.
If the ring doesn't fit, can I exchange it?
Yes ✅ You have 14 days after receipt to request an exchange, provided the ring has not been worn and is returned in its original box. Consult our Returns Policy.
Do you use French or American sizing?
We use the French/European system (circumference in millimeters). A conversion chart is available in our Size Guide.
Do wide rings fit differently?
Yes, a wide ring fits more snugly. We recommend taking one size up from your usual size. Discover our women's rings and men's rings available in multiple sizes.
🔹 Materials & Authenticity
Are your jewelry pieces really made of 925 silver?
Yes. All our jewelry is made of stamped 925 sterling silver, in accordance with French legislation. No plating, no costume jewelry. To learn more, read our article Why choose 925 silver jewelry.
What is the difference between 925 silver and silver-plated?
925 silver (or sterling silver) is composed of 92.5% pure silver. It is solid, durable, and does not wear out. Silver-plated is a thin layer of silver on a base metal that wears out over time. Discover our complete comparative guide.
Do you work with other materials?
We combine silver with natural stones: onyx, marcasite, turquoise, agate, sultanite, mother-of-pearl… Each stone is chosen for its beauty and durability. Consult our Complete Guide 2026 to Natural Stones.
Are the stones natural or synthetic?
We primarily use authentic natural stones. When a stone is synthetic (for reasons of durability or price), this is clearly indicated in the product description.
Do you offer a warranty?
Yes ✅ All our jewelry is guaranteed against manufacturing defects. The official "925" hallmark is proof of authenticity.
🔹 Care & Durability
How to care for my 925 silver jewelry?
- Store it in its box away from moisture
- Clean it with a soft, special silver polishing cloth
- Avoid prolonged contact with water, perfumes, and chemicals
For a complete guide, consult our article How to Clean and Care for your 925 Silver Jewelry.
Does 925 silver tarnish?
Silver naturally oxidizes when exposed to air (patina). This is normal and reversible with gentle cleaning. Some appreciate this patina which gives character to the jewelry.
Can I wear my 925 silver jewelry every day?
Yes! 925 silver is durable enough for daily wear. Just avoid water (shower, pool) and chemicals.
Can I wear my jewelry in the shower?
We recommend removing your jewelry before showering, swimming, or exercising to preserve its shine and prevent accelerated oxidation.
🔹 Natural Stones: Virtues & Meanings
What are the virtues of black onyx?
Black onyx is a stone of strength, protection, and grounding. It helps overcome difficult times and brings emotional stability.
What are the virtues of turquoise?
Turquoise is a stone of protection, luck, and serenity. It promotes communication and soothes the mind.
What are the virtues of amethyst?
Amethyst is a stone of wisdom, spirituality, and calming. It calms the mind, reduces stress, and promotes meditation.
How to choose a stone according to its meaning?
Consult our Complete Guide 2026 to Natural Stones to discover all the virtues and meanings.
🔹 Shipping & Returns
What are your delivery times?
- Preparation in 24 to 48 hours
- Colissimo delivery in France: 2 to 5 business days
- Europe: 5 to 8 business days
What are the shipping costs?
- France: from €3.90
- Free for purchases over €69
- Europe & International: calculated at checkout
Can I return a piece of jewelry?
Yes ✅ You have 14 days after receipt to request a return. See our Shipping & Returns page.
Do you deliver to Belgium, Switzerland, Canada?
Yes! We deliver worldwide. Shipping costs and delivery times are automatically calculated at checkout based on your destination.
🔹 Orders & Payments
What payment methods do you accept?
- Credit card (Visa, Mastercard)
- PayPal
- Apple Pay / Shop Pay
👉 All payments are secured via Shopify.
Do you offer gift packaging?
Yes 🎁 Each piece of jewelry is delivered in a refined box, ready for gifting.
How can I track my order?
An email with a Colissimo tracking link will be sent to you upon shipment.
Can I cancel my order?
Yes, if your order has not yet been shipped. Contact us quickly via our contact page.
🔹 Jewelry & Occasions
What jewelry to offer for Mother's Day?
Discover our