Delivery & Returns
🚚 Delivery & Returns – Vindicta Jewelry
✅ Fast Delivery | ✅ 14-Day Returns | ✅ Satisfaction Guaranteed or Your Money Back
🚚 Delivery
⏱️ Preparation Time
Orders are prepared and dispatched within 24 to 48 business hours, excluding Sundays and public holidays.
🚛 Shipping Time
- Metropolitan France: delivery within 2 to 4 business days via Colissimo or Lettre Suivie
- European Union: variable delivery times depending on the country
- International: estimated delivery times of 5 to 10 business days, depending on the destination
🎁 Free Delivery
- Free delivery on orders over €69 in Metropolitan France
💰 Shipping Costs
- Metropolitan France: from €4.90
- European Union: from €6.90
- International: costs calculated automatically at checkout
Exact costs are displayed before order confirmation.
📦 Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can track the progress of your package at any time directly on the carrier's website.
🔄 Returns & Exchanges
⏳ Return Period
You have 14 days after receiving your order to exercise your right to return or request an exchange.
📋 Return Conditions
To be eligible for a return, the item must:
- be unworn and unused,
- be returned in its original condition,
- be placed in its original case,
- be accompanied by proof of purchase.
Any item not meeting these conditions may be refused.
📮 Return Procedure
All return requests must be made before sending the package, by contacting us at the following address:
📧 info@vindicta-bijoux.com
(please include your order number)
Returns should be sent to the following address:
📍 Bijouterie Vindicta
Centre Commercial des Longchamps
35700 Rennes – France
👉 Return shipping costs are the responsibility of the customer, except in case of an error on our part (defective, damaged, or non-conforming item).
Items returned without prior request will not be accepted.
🔄 Exchanges
To obtain a different model or size, we invite you to:
- return the item concerned,
- then place a new order once the return is accepted.
❗ Defective Items or Order Error
Please inspect your order upon receipt.
In case of a defective, damaged, or incorrect item, please contact us immediately so we can assess the situation and offer you a suitable solution.
🚫 Non-Returnable Items
Returns are not accepted for:
- personalized or custom-made items,
- promotional or sale items,
- gift cards,
- products not meeting the return conditions.
If in doubt, please do not hesitate to contact us before making any request.
🇪🇺 Right of Withdrawal – European Union
In accordance with current legislation, customers residing in the European Union have a 14-day right of withdrawal, without justification.
The return conditions remain identical:
- unworn item,
- in its original condition and packaging,
- accompanied by proof of purchase.
👉 In accordance with article L221-23 of the Consumer Code, return shipping costs remain the responsibility of the customer, unless the error is attributable to Vindicta.
💳 Refunds
Upon receipt and inspection of your return, we will inform you of the approval or rejection of the refund.
If the refund is approved, it will be processed to the original payment method within a maximum of 10 business days.
Processing times may vary depending on banking institutions.
If more than 15 business days have passed since the refund approval, please contact us at:
💎 Discover Our Collections
Enjoy free delivery from €69 to discover our solid 925 sterling silver jewelry:
- Women's 925 Silver Rings
- Women's 925 Silver Necklaces
- Women's 925 Silver Bracelets
- Women's 925 Silver Earrings
- Men's 925 Silver Rings
- Jewelry with Natural Stones
- Vintage Art Deco Jewelry
💬 Questions?
- Consult our FAQ
- Contact us
- Discover About Vindicta